What We Do
SGEi is a global consulting company that is a catalyst, inspiration, and partner for brands whose goal is to deliver memorable and meaningful customer experiences. We design and deliver training programs and other cultural tools that will make your people want to deliver on your brand promise.
SGEi Addresses the Following Industry Challenges
89% of companies see customer experience as the most important factor on which they will compete. Yet, few companies have a strategy to compete. SGEi can help guide your customer experience strategy.
80% of companies believe they deliver a great customer experience, only 8% of their customers agree. SGEi is able to design and deliver training and empowerment tools that exceed customer expectations.
68% of customers defect due to indifference from staff. Gallup reported 70% of today’s work force is discontent or in status quo. Customers will never be satisfied if staff is not engaged. SGEi can design the cultural tools and mechanisms to make your team want to deliver great customer interactions and experience.
100% of companies engage in some type of training for their employees, but unfortunately it is often uninspiring and ineffective. SGEi designs and delivers memorable, motivating, and effective training programs that inspire employees to learn and grow.