The Convergence of Social Media & HR

While social networking can be used by companies internally to create opportunities for collaboration, it can also be detrimental to companies’ bottom lines, as the average employee is utilizing social sites so frequently that it creates a net loss of

Your Four Customer Experience Priorities

According to a 2014 Gartner survey, 89% of businesses will compete mainly on customer experience by 2016 versus 36% four years ago. So it would seem that most owners and managers are getting the message on the importance of customer