Why You Should Train Your People

When I began training nearly 30 years ago, it was common for there to be an uproar for more training after receiving customer feedback scores or a mystery shopping report showing a decline in service and standards compliance. Yes, training

Social Media Is the New Water Cooler

While the executive suite often thinks of culture as a top-down initiative that can be easily updated and rolled-out, the fact is front-line associates are often responsible for creating the external and recognizable culture for customers and clients. Through their