Case Study: Custom Service Training Programs

According to recent research from Gallup, now more than ever, organizations need to change to respond to the needs of the modern workforce. Modern workers want their work to have meaning and purpose, and they want opportunities for continuous learning

Case Study: Preparing for an Opening

Last year, we were delighted to have the opportunity to work with Baha Mar, a one-of-a-kind 3,500-room luxury resort in the Bahamas, as they prepared for the opening of their five resort properties. They were tasked with dramatically growing their

Case Study: Upselling in a Retail Environment

Is your team leaving money on the table? In the past, SGEi has helped clients to increase revenue by improving their upsell programs. Read this case study to learn more about our highly successful Relationships for Service and Sales Success

4 Questions Every Business Must Answer

At SGEi, we believe that to key to bridging the gap between what a brand promises its customers and what it actually delivers lies in answering these four questions:

4 Questions IG

Can each of your employees tell you what your mission, vision, and values