Case Studies
Read Case Studies done by the SGEi Team
CASE STUDY: A Recruiting and Onboarding Partnership
CASE STUDY: A Recruiting and Onboarding Partnership Challenge An established hospitality group would be launching a new brand in New York City, one of the most competitive markets in the world.
CASE STUDY: Designing Training for a Competitive Service Advantage
CASE STUDY: Designing Training for a Competitive Service Advantage The intersection of luxury, hospitality, and a new direction for a major retail management company Challenge A major, international retail mall management
CASE STUDY: Sales and Service Training for Inspiration and Success
CASE STUDY: Sales and Service Training for Inspiration and Success In today’s highly competitive world, companies must ensure they are as focused on service as they are on their products. Often
Case Study: Creating an Effective Brand Orientation
Case Study: Creating an Effective Brand Orientation Everyone knows the value of a first impression. First impressions are everything – and often, they teach us all we need or want to know
Case Study: Custom Service Training Programs
Case Study: Custom Service Training Programs According to recent research from Gallup, now more than ever, organizations need to change to respond to the needs of the modern workforce. Modern workers want
Case Study: Managing a Unionized Workforce
Case Study: Managing a Unionized Workforce In the U.S. today, more than 1 in 10 workers are members of a labor union. While this number has dropped significantly since the 1980s, labor
Case Study: Preparing for an Opening
Case Study: Preparing for an Opening Last year, we were delighted to have the opportunity to work with Baha Mar, a one-of-a-kind 3,500-room luxury resort in the Bahamas, as they prepared for
Case Study: Upselling in a Retail Environment
Case Study: Upselling in a Retail Environment Is your team leaving money on the table? In the past, SGEi has helped clients to increase revenue by improving their upsell programs. Read this
Master Your Social Media Customer Experience
Master Your Social Media Customer Experience Customer relationships are a two-way street that cannot be dictated by brands, anymore. Just ten years ago Mad Men type campaign managers could carefully craft
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