Service with an e-Learned Smile

As the generational demographic in the workforce has changed, so has the employee approach to professional development. It isn’t all about just the technology and youth nexus, however. The Baby Boomer generation was the first large scale college educated generation

Case Study: Custom Service Training Programs

According to recent research from Gallup, now more than ever, organizations need to change to respond to the needs of the modern workforce. Modern workers want their work to have meaning and purpose, and they want opportunities for continuous learning

Giving Thanks in November

With Thanksgiving in our midst, we are reminded that this is the time of year for giving thanks. There are many important people in our lives we are grateful and thankful for. While the first ones to come to mind

Case Study: Preparing for an Opening

Last year, we were delighted to have the opportunity to work with Baha Mar, a one-of-a-kind 3,500-room luxury resort in the Bahamas, as they prepared for the opening of their five resort properties. They were tasked with dramatically growing their

Case Study: Upselling in a Retail Environment

Is your team leaving money on the table? In the past, SGEi has helped clients to increase revenue by improving their upsell programs. Read this case study to learn more about our highly successful Relationships for Service and Sales Success