Relationships for Service Success is a series of modules that emphasize the ideas and skills required for frontline and call center staff to develop relationships with customers therefore increasing their advocacy and loyalty to your brand. This series focuses on: understanding and improving essential skills for making first and last impressions, developing appropriate and meaningful conversations, upselling, cross-selling, and problem resolution. Additionally, this series offers insight into managing the global customer and recovering from stressful customer-oriented situations.
SGEi is committed to delivering customized content and learning experiences. To deliver the most effective and memorable program, SGEi will review all current customer service training materials, marketing efforts, and brand guidelines to gain an understanding of the current training and socialization process. Once training needs are established, SGEi will work with HR and Operations teams to deliver a memorable, motivating, and effective learning experience that will enable and empower staff to exceed customer expectations.
SGEi designs and delivers customer service training programs that inspire employees to learn, grow, and take control of their personal development. SGEi also develops a series of stimulation and socialization tools (before and after training modules) to reinforce desired new habits as well as e-Learning modules to ensure the ongoing adoption of those new habits. Further, SGEi modules are accompanied by a frontline manager coaching module to ensure desired habits are ingrained correctly. Whether it’s for leadership, supervisor, sales, or customer service training, SGEi can help.
Shane had a tremendous impact on our sales team, inspiring them to be more proactive in developing long-term relationships with their clients.
BEN SMITH | PRESIDENT & CEO, INTELITCH