Relationships for Service Success
Relationships for Service Success is a series of modules that emphasize ideas and skills required for frontline and call center staff to develop relationships with customers as well as increase their advocacy and loyalty to your brand. This series focuses on understanding and improving essential skills for making first and last impressions, developing appropriate and meaningful conversations, up-selling, cross-selling, and problem resolution. Additionally, this series offers insight into managing the global customer as well as recovering from stressful customer oriented situations.
The programs and training introduced by SGEi to our leaders and associates have proven to be instrumental in creating change and instituting a culture of service excellence in the most challenging of environments. SGEi’s approach, energy, and insights have been proven successful.
John Higgin | Director of F&B, Waldorf Astoria Hotel