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WHAT WE DOLeadership Workshops

WE SPECIALIZE IN CHANGING THE MINDSET AND ELEVATING THE HABITS OF YOUR
FRONTLINE STAFF, SUPERVISORS, AND MANAGERS.

WHAT WE DOLeadership Workshops

WE SPECIALIZE IN CHANGING THE MINDSET AND ELEVATING THE HABITS OF YOUR
FRONTLINE STAFF, SUPERVISORS, AND MANAGERS.

Leadership is the most important element in Organizational Performance today. Whether through achieving goals, improving results, leading change, or building a great culture, leadership is the most desirable and defining organizational performance element in business today.

At SGEi, we define leadership as a person’s ability to inspire the hearts and minds of their people to be their best and to want to do what they want their people to do or deliver.

“[SGEi’s] impact…is obvious as [employees] become more excited about their own personal development and that of their peers and teams. This has certainly been a benefit to our company’s growth, professionalism, productivity, and ability to take care of our customers.”

Kelcey B. Marr, HUMAN RESOURCE MANAGER, WORLD LINK MEDIA

“Once again, the programs and training introduced to our leaders and associates have proven to be instrumental in creating change and instituting a culture of excellence in the most challenging of environments. [SGEi’s] approach, energy, and insight have been again proven successful.”

John Higgins, DIRECTOR OF F&B, WALDORF ASTORIA HOTEL

“Last year, I engaged the services of SGEi to conduct leadership training with managers at my resort. Their contribution has been invaluable, and we have seen tremendous change and growth in our managers over the past year. Managers have been inspired to take on new projects, develop closer working relationships with each other, and increase productivity among their teams.”

Thierry Grandshire, GRACE BAY CLUB

“SGEi did an amazing job not only capturing the personality and uniqueness of our brand but truly bringing it to life with our staff. The SGEi team was able to formalize our culture, and then design a series of corresponding learning experiences to socialize and energize our staff and elevate their service skills. The SGEi trainers are dynamic, engaging, organized, and dedicated. I would not hesitate in recommending them to any organization serious about its brand identity, and positively developing and growing its culture.”

Corey Jenkins, MANAGING PARTNER, HEXX

“There are a lot of companies who claim to know how to activate the brand experience a company is trying to deliver to their guests, but they rarely know how to get employees involved in the effort. Shane and his team have ‘cracked the code’ when it comes to engaging employees to deliver a brand promise. Their approach to brand-specific training, operating manuals, and new hire orientation go beyond technical training. Their designs help employees emotionally connect to the brand, which allows them to deliver the desired experience to the guest. I would recommend SGEi without hesitation.”

Jim Pilarski, GLOBAL VICE PRESIDENT OF HUMAN RESOURCES, HAKKASAN GROUP

“…your programs and your approach to our business have fundamentally changed their outlook on their role and their lives.”

David Bird, GENERAL MANAGER OF ROOSEVELT HOTEL, NYC

“SGEi is the most professional training company that we have ever used. They were simply a positive breath of fresh air, as they were able to come in during the pre-opening phase and take charge while closely working with our department heads to craft our Vision, Mission, and Values. SGEi was instrumental in helping orchestrate our SOP development by working hand in hand with our department heads. They were able to customize and personalize the operational standards for our luxury resort. Additionally, the SGEi trainers were masterful. SGEi certainly has a talented pool, which helped reinforce the learning techniques in a very interactive style. From one on ones to our executive retreat to very large classroom settings, the talented SGEi trainers were able to clearly energize every team member. Our culture, vision, and mission were clearly strengthened due to SGEi’s involvement in every phase of our hotel opening. SGEi is a clear choice to move your organization in a positive direction.”

Yulia Bogdanova, DIRECTOR OF HR, SAVOY RESORT & SPA

“SGEi has been an outstanding partner and facilitator…Their trainers are some of the best in the business and have helped us improve our results and customer experience over the years.”

Jacqueline Jasionowski, CUSTOMER EXPERIENCE SALES MANAGER, BMW OF NORTH AMERICA
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