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Orientation & Onboarding Programs

Organizations invest heavily in the selection of great talent but then waste that investment by not introducing the organization’s brand and culture correctly. The first day on the job for a new hire should establish the priorities of the organization instead of administering rules or paperwork, and they certainly should not be placed directly into the operation. SGEi develops memorable orientations to help new staff make an emotional connection with the brand.

Our Training Process


Once employees start at their respective departments, new hires often do not receive the training, insight, or support needed to be successful in their positions. Our team defines the training curriculum by position to guarantee that every team member has an opportunity to succeed. We develop onboarding schedules, testing, and feedback surveys to ensure your newly energized staff can deliver great experiences for your customers.

What Sets SGEi Apart?

SGEi designs and delivers customer service training programs that inspire employees to learn, grow, and take control of their personal development. SGEi also develops a series of stimulation and socialization tools (before and after training modules) to reinforce desired new habits as well as eLearning modules to ensure the ongoing adoption of those new habits. Further, SGEi modules are accompanied by a frontline manager coaching module to ensure the desired habits are ingrained correctly. Whether it’s for leadership, supervisor, sales, or customer service training, SGEi can help.

• 2018 Stevie Gold Award for Customer Service Training Team of the Year
• 2016 Stevie Award for Customer Service Product of the Year
• 2016 Stevie Award for Customer Service Training Practice of the Year


Let’s Work Together


Are you looking for custom training solutions for your company? Let us design a customer experience that is a natural extension of your corporate culture!