Customer Experience

Evolving from our founders’ work with the Ritz Carlton Hotel Company and W Hotels, SGEi provides consulting, training, and on-the-ground support to companies worldwide looking to elevate their customers’ experiences and loyalty.

“I feel like we finally understand how to approach our customer experience efforts correctly…and [are] easy to implement.”

Nick Hay, managing director, Jasmac Cars

CX Consulting

Engage Shane Green and his world-renowned culture transformation team to revolutionize your CX efforts and design and implement a strategy to improve customer satisfaction, increase revenues, and build a better brand.

“SGEi has been an outstanding partner and facilitator of our Customer First program. Their trainers are some of the best in the business and have helped us improve our results and customer experience over the years.”

Jacqueline Jasionowski, customer experience sales manager, BMW of North America

Brand Standards and Operating Procedures

SGEi SOP writers will work onsite and alongside your team to write the brand standards, operating procedures, and operating playbooks that define your customer experience and make your brand unique.

“Concise, on-brand, and easy to use. Well worth the investment.”

Cecily Wang, operations manager, Wanda Hotels

Hospitality Openings and Transformations

The SGEi team has opened more than 100 hospitality businesses in the past 20 years and can provide you with the resources and expertise to open your business successfully.

 “It has been my pleasure to work with SGEi. Since 2010, they have partnered with The Cosmopolitan in the areas of eLearning, content development, service/culture/leadership training, and facilitation. They have been a key partner to us and will continue to be in the future. I can confidently recommend SGEi as a reliable consultant and true masters of their craft.” 

–Daniel Espino, SVP People, The Cosmopolitan of Las Vegas

Let’s Connect

Take the first step in creating a more customer-focused culture and experience.

“Companies become obsessed with their products, place, and processes, forgetting that their people create the emotional connection with their customers. You cannot improve your customer experience without first improving your employee experience. The best customer brands in the world know this, and we created SGEi to make this a reality for you.”

–Shane Green