Our Culture
MISSION, VISION, & VALUES
Mission
We develop customized training programs, learning tools, and internal marketing solutions to transform the mindset and habits of frontline employees, supervisors, and managers for customer-oriented brands.
Vision
As a global training and consulting company, we are a catalyst and partner for brands focused on elevating the habits, abilities, and experiences of every employee and manager in their business.
Values
Memorable | Motivating | Effective
“It has been my pleasure to work with SGEi. Since 2010, they have partnered with The Cosmopolitan in the areas of eLearning, content development, service, sales, culture and leadership content development, training and superior facilitation. I can confidently recommend SGEi as a solid and reliable consultant; true masters of their craft.”
“SGEi was masterful at guiding us through what our unique, company-specific customer experience should be. By truly immersing themselves in our company’s culture and values, they were able to design a customer experience that is a natural extension of our corporate culture. I think this is the key to the longevity of their impact.”
TRUSTED BY GLOBAL BRANDS
Let’s Work Together
TELL US MORE ABOUT YOUR BUSINESS
Are you looking for custom training solutions for your company? Let us design a customer experience that is a natural extension of your corporate culture!
What Sets SGEi Apart?
SGEi designs and delivers customer service training programs that inspire employees to learn, grow, and take control of their personal development. SGEi also develops a series of stimulation and socialization tools (before and after training modules) to reinforce desired new habits as well as e-Learning modules to ensure the ongoing adoption of those new habits. Further, SGEi modules are accompanied by a frontline manager coaching module to ensure desired habits are ingrained correctly. Whether it’s for leadership, supervisor, sales, or customer service training, SGEi can help.
• 2016 Stevie Award for Customer Service Product of the Year
• 2016 Stevie Award for Customer Service Training Practice of the Year
TRUSTED BY GLOBAL BRANDS
Let’s Work Together
TELL US MORE ABOUT YOUR BUSINESS
Are you looking for custom training solutions for your company? Let us design a customer experience that is a natural extension of your corporate culture!