Our Culture
MISSION, VISION, & VALUES
Mission
We believe your employees determine your company’s ability to deliver on your brand promise, purpose, and customer satisfaction. SGEi offers consulting services on customer experience and company culture, along with a series of learning experiences for frontline staff, managers, and executives. Our goal is simple: to elevate individual and company performance through our proven strategic process, carefully executed communications and learning, and an emphasis on inspirational leadership. With a proven track record of transformational success and sustained customer and employee satisfaction, SGEi is ready to help you.
Vision
As a global training and consulting company, we are a catalyst and partner for brands focused on elevating the habits, abilities, and experiences of every employee and manager in their business.
Values
Memorable | Motivating | Effective
“It has been my pleasure to work with SGEi. Since 2010, they have partnered with The Cosmopolitan in the areas of eLearning, content development, service, sales, culture and leadership content development, training and superior facilitation. I can confidently recommend SGEi as a solid and reliable consultant; true masters of their craft.”
TRUSTED BY GLOBAL BRANDS
What Sets SGEi Apart?
SGEi designs and delivers customer service training programs that inspire employees to learn, grow, and take control of their personal development. SGEi also develops a series of stimulation and socialization tools (before and after training modules) to reinforce desired new habits as well as e-Learning modules to ensure the ongoing adoption of those new habits. Further, SGEi modules are accompanied by a frontline manager coaching module to ensure desired habits are ingrained correctly. Whether it’s for leadership, supervisor, sales, or customer service training, SGEi can help.
• 2016 Stevie Award for Customer Service Product of the Year
• 2016 Stevie Award for Customer Service Training Practice of the Year
