We Train the World’s Leading Service and Sales Organizations

What We Do

We are the training and communications partner for a myriad of the worlds most recognized service and sales orientated brands. We specialize in changing the mindset and elevating the habits of your frontline staff, supervisors, and managers.

Our award-winning training programs (deliverable in both classroom and online formats), workshops, and consulting services across multiple industries improve your customer experience, employee performance, and your company’s bottom line.

Clients

  • “SGEi was masterful at guiding us through what our unique, company-specific customer experience should be. By truly immersing themselves in our company’s culture and values, they were able to design a customer experience that is a natural extension of our corporate culture. I think this is the key to the longevity of their impact.”

    Erin ArmendingerVP of Customer Experience, GGP

  • “It has been my pleasure to work with SGEi. Since 2010, they have partnered with The Cosmopolitan in the areas of eLearning, content development, service, sales, culture and leadership content development, training and superior facilitation. I can confidently recommend SGEi as a solid and reliable consultant; true masters of their craft.”

    Daniel EspinoSVP, People, The Cosmopolitan of Las Vegas

  • “Shane Green and SGEi did an amazing job of not only capturing the personality and uniqueness of our brand, but truly bringing it to life with our staff. Their trainers are dynamic, engaging, organized, and dedicated.”

    Corey JenkinsManaging Partner, Hexx

  • “Shane and his team have “cracked the code” when it comes to engaging all employees to deliver a brand promise. Their approach to brand-specific training, operating manuals, standards and new hire orientation goes beyond technical training. I would recommend SGEi without hesitation.”

    Jim PilarskiGlobal VP of HR, Hakkasan Group

  • “SGEi was masterful at guiding us through what our unique, company-specific customer experience should be. By truly immersing themselves in our company’s culture and values, they were able to design a customer experience that is a natural extension of our corporate culture. I think this is the key to the longevity of their impact.”

    Erin ArmendingerVP of Customer Experience, GGP

  • “It has been my pleasure to work with SGEi. Since 2010, they have partnered with The Cosmopolitan in the areas of eLearning, content development, service, sales, culture and leadership content development, training and superior facilitation. I can confidently recommend SGEi as a solid and reliable consultant; true masters of their craft.”

    Daniel EspinoSVP, People, The Cosmopolitan of Las Vegas

  • “Shane Green and SGEi did an amazing job of not only capturing the personality and uniqueness of our brand, but truly bringing it to life with our staff. Their trainers are dynamic, engaging, organized, and dedicated.”

    Corey JenkinsManaging Partner, Hexx

  • “Shane and his team have “cracked the code” when it comes to engaging all employees to deliver a brand promise. Their approach to brand-specific training, operating manuals, standards and new hire orientation goes beyond technical training. I would recommend SGEi without hesitation.”

    Jim PilarskiGlobal VP of HR, Hakkasan Group

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SGEi was masterful at guiding us through what our unique, company-specific customer experience should be. By truly immersing themselves in our company’s culture and values, they were able to design a customer experience that is a natural extension of our corporate culture. Their leadership training then ensured that culture was implemented into our frontline teams correctly.  I think this is the key to the longevity of their impact.

Erin Armendinger | VP of Customer Experience, GGP

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