Changing Company Culture

Company culture is defined as the collective mindset and attitude of all your employees. It is this mindset that determines not only how your customers are treated, but also how much effort those employees put in each day, how they will evolve, and whether they will stay with you long-term.

Since culture is critical to the performance and profitability of the organization, the responsibility for culture can no longer be just an HR thing. To improve the customers’ experience, everyone in the organization must be responsible for creating a productive culture.

SGEi’s Founder and President Shane Green has developed an approach and program to improve the company culture that has been proven to work.

How SGEi Changes Company Culture


The Culture Hacker program targets three distinct levels of an organization, all of which are crucial to the evolution of culture and employee service mindsets and skills. It begins at the executive level with assessments, workshops, and coaching. Next, it targets the manager level with training, socialization tools, and coaching. The last step is completed at the employee level with a series of engaging learning experiences. The program is customizable for 12, 18, or 24-month transformations. Each level of the program is detailed in the following pages.

What Others Say About Culture Hacker

“Shane Green understands at a deep level what moves employees and cultures to greatness. His Culture Hacker methodology will help leaders navigate the complexities of performance, engagement and brand in a values-based framework.”

– Linda Fisher Thornton, CEO of Leading in Context


Let’s Work Together


Are you looking for custom training solutions for your company? Let us design a customer experience that is a natural extension of your corporate culture!