Company culture is defined as the collective mindset and attitude of all your employees. It is this mindset that determines not only how your customers are treated, but also how much effort those employees put in each day, how they will evolve, and whether they will stay with you long-term.
Since culture is critical to the performance and profitability of the organization, the responsibility for culture can no longer be just an HR thing. To improve the customers’ experience, everyone in the organization must be responsible for creating a productive culture.
SGEi’s Founder and President Shane Green has developed an approach and program to improve the company culture that has been proven to work.