Corporate & Executive Training Solutionssgeint2018-06-26T15:04:30+00:00
Relationships for Service Success is a program consisting of a series of modules that emphasize the ideas and skills required for frontline and call center staff to develop relationships with customers as well as increase their advocacy and loyalty to your brand.
Proper frontline supervisor training is critical to achieve your customer service goals. Supervisors, whether new to their responsibilities or ineffective in their roles, need to be prepared for challenges of the new generation of workers.
Leadership makes people want to do what they want them to do. It is the presence of leadership; a managers ability to inspire their people to care and want to deliver excellence that will ultimately define the quality of a customers’ experience.
SGEi specializes in executive development. From retreats to executive coaching, our customized programs provide learning intensive experiences that engage your managers on a personal and professional level as well as leave them energized to perform their best.
“It has been my pleasure to work with SGEi. Since 2010, they have partnered with The Cosmopolitan in the areas of eLearning, content development, service, sales, culture and leadership content development, training and superior facilitation. I can confidently recommend SGEi as a solid and reliable consultant; true masters of their craft.”
Daniel Espino, SVP, PEOPLE, THE COSMOPOLITAN OF LAS VEGAS
“SGEi was masterful at guiding us through what our unique, company-specific customer experience should be. By truly immersing themselves in our company’s culture and values, they were able to design a customer experience that is a natural extension of our corporate culture. I think this is the key to the longevity of their impact.”
Erin Armendinger, VP OF CUSTOMER EXPERIENCE, GGP
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Are you looking for custom training solutions for your company? Let us design a customer experience that is a natural extension of your corporate culture!