CASE STUDY: Designing Training for a Competitive Service Advantage The intersection of luxury, hospitality, and a new direction for a major retail management company Challenge A major, international retail mall management company wanted
Case Study: Custom Service Training Programs According to recent research from Gallup, now more than ever, organizations need to change to respond to the needs of the modern workforce. Modern workers want their
Master Your Social Media Customer Experience Customer relationships are a two-way street that cannot be dictated by brands, anymore. Just ten years ago Mad Men type campaign managers could carefully craft three
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