CASE STUDY: A Recruiting and Onboarding Partnership

October 25, 2017


An established hospitality group would be launching a new brand in New York City, one of the most competitive markets in the world. It was crucial to the success of the new concept that every element of the recruitment …

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CASE STUDY: Designing Training for a Competitive Service Advantage

October 12, 2017

The intersection of luxury, hospitality, and a new direction for a major retail management company


A major, international retail mall management company wanted to gain a competitive advantage and separate themselves from standard retail mall experiences. Focusing on services …

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CASE STUDY: Sales and Service Training for Inspiration and Success

August 31, 2017

In today’s highly competitive world, companies must ensure they are as focused on service as they are on their products. Often sales people become too focused on what they are selling, forgetting that how they sell themselves and service their …

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Case Study: Creating an Effective Brand Orientation

July 31, 2017

Everyone knows the value of a first impression. First impressions are everything – and often, they teach us all we need or want to know about a person, team, or organization. Your organization is no different. According to recent research

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Case Study: Custom Service Training Programs

March 13, 2017

According to recent research from Gallup, now more than ever, organizations need to change to respond to the needs of the modern workforce. Modern workers want their work to have meaning and purpose, and they want opportunities for continuous learning …

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February 2017 Newsletter – Check out our training tips for 2017!

February 02, 2017

Are you ready to make training a priority for your team this year?




Change: It’s Not Just Something Everyone Else Does

– Shane Green, Founder & President of SGEi

As we come full swing into 2017, I …

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Meet Our Team: Organizational Learning and Development Manager, Dr. Laura Book

January 19, 2017

Today, we want to celebrate the accomplishments, rich background, and experience of one of our own, Dr. Laura Book, who just received her Ph.D. in Hospitality Administration and Management! Laura is our Organizational Learning and Development Manager, and in that …

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Case Study: Managing a Unionized Workforce

December 13, 2016

In the U.S. today, more than 1 in 10 workers are members of a labor union. While this number has dropped significantly since the 1980s, labor unions are still a big issue for the workforce, especially when it comes to …

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Case Study: Preparing for an Opening

November 11, 2016

Last year, we were delighted to have the opportunity to work with Baha Mar, a one-of-a-kind 3,500-room luxury resort in the Bahamas, as they prepared for the opening of their five resort properties. They were tasked with dramatically growing their …

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Case Study: Upselling in a Retail Environment

October 11, 2016

Is your team leaving money on the table? In the past, SGEi has helped clients to increase revenue by improving their upsell programs. Read this case study to learn more about our highly successful Relationships for Service and Sales Success …

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Shane had a tremendous impact on our sales team, inspiring them to be more proactive in developing long-term relationships with their clients.


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