CASE STUDY: A Recruiting and Onboarding Partnership

October 25, 2017

Challenge

An established hospitality group would be launching a new brand in New York City, one of the most competitive markets in the world. It was crucial to the success of the new concept that every element of the recruitment …

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Coaching and Mentoring a Millennial Workforce

October 18, 2017

The Days of Sink or Swim Have Come and Gone

 

Millennials are a generation shaping a rapidly changing workforce and forcing cultural transformations within organizations. Standard, rigid, and, frankly, de-humanized approaches to employee relations and, especially onboarding, are likely …

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CASE STUDY: Designing Training for a Competitive Service Advantage

October 12, 2017

The intersection of luxury, hospitality, and a new direction for a major retail management company

Challenge

A major, international retail mall management company wanted to gain a competitive advantage and separate themselves from standard retail mall experiences. Focusing on services …

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How to develop your sales team right from the start.

October 04, 2017

SGEi is a training and communications company that works with companies across multiple industries and in over 30 countries around the world. Our team designs and delivers customized learning experiences, focusing on sales and customer service, at all levels of …

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Service with an e-Learned Smile

September 20, 2017

As the generational demographic in the workforce has changed, so has the employee approach to professional development. It isn’t all about just the technology and youth nexus, however. The Baby Boomer generation was the first large scale college educated generation …

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How to build a Training Culture that develops skills, stimulates thinking, and improves performance.

September 14, 2017

SGEi is a training and communications company that works with companies across multiple industries and in over 30 countries around the world. Our team designs and delivers customized learning experiences at all levels of an organization. As a result of …

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CASE STUDY: Sales and Service Training for Inspiration and Success

August 31, 2017

In today’s highly competitive world, companies must ensure they are as focused on service as they are on their products. Often sales people become too focused on what they are selling, forgetting that how they sell themselves and service their …

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Interactivity is the Key to Engaged and Effective Training

August 23, 2017

The recent solar spectacle found me reflecting on the metaphors that can be found for the term eclipse.  We most often use the word to express how achievements, moments or intentions can be overshadowed.  I have often seen the purpose …

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Meeting the Training Needs of the Millennial Generation

August 16, 2017

The millennial generation has taken our workforce by storm in the last few years and changed not only the way we think about work, but the way we think about development, too. The generation that is typically characterized as “entitled,” …

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Case Study: Creating an Effective Brand Orientation

July 31, 2017

Everyone knows the value of a first impression. First impressions are everything – and often, they teach us all we need or want to know about a person, team, or organization. Your organization is no different. According to recent research

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Last year, I engaged the services of SGEi to conduct leadership training with supervisors and managers at my resort. Their contribution has been invaluable and we have seen tremendous change and growth in our managers over the past year. Supervisors especially have been inspired to take on new projects, develop closer working relationships with each other and increase productivity among their teams.

Thierry Grandshire | Managing Director, Grace Bay Club

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