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Read all articles published by the SGEi Team
3 Tips for Fostering Customer Relationships and Increasing Sales
3 Tips for Fostering Customer Relationships and Increasing Sales Today’s modern economy is increasingly competitive with companies in all industries fighting to attract and retain customers. So what can companies do to ensure
Culture Hacker: Creating a Great Customer Experience via Internal Culture
Culture Hacker: Creating a Great Customer Experience via Internal Culture The term “culture hacking” refers to the reprogramming of a company’s internal code, or in other words, its culture. The culture
How Leaders Avoid the “Y Me Path” and Create Positive Climates
How Leaders Avoid the “Y Me Path” and Create Positive Climates We all have worries. We all have fears. We all have doubts. We all have frustrations. At one time or another, we
The Customer Experience Mindset
The Customer Experience Mindset Gartner found that 89% of companies believe that customer experience will be the most important element of competition in 2016, compared to only 36% in 2010. These
Three Leadership Lessons I Learned From My Mom – by Nichole Shaw
Three Leadership Lessons I Learned From My Mom - by Nichole Shaw Leadership is a funny word—not the definition itself, but the ideas that have been ingrained in our culture to come to
Why Customer Service Skills Are Especially Important in Today’s Increasingly Automated World
Why Customer Service Skills Are Especially Important in Today’s Increasingly Automated World Automation has been steadily increasing as customers expect quick and efficient service, and companies look to save on labor costs. In
Three Leadership Lessons I Learned From My Mom – by Heather Blanchard
Three Leadership Lessons I Learned From My Mom - by Heather Blanchard For my entire life, my mom has been my best friend, my number one fan, and my biggest motivator. She’s supported
Three Leadership Lessons I Learned From My Mom – by Alex Bjerk
Three Leadership Lessons I Learned From My Mom - by Alex Bjerk Throughout my entire life, my mother has always been a rock in our family for my sister and I. She has
Three Leadership Lessons I Learned From My Mom – by Joseph Gray
Three Leadership Lessons I Learned From My Mom - by Joseph Gray My mom has always been a very motivated and disciplined woman. When I was in elementary school, my mom worked from
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