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Read all articles published by the SGEi Team
The Customer Experience Mindset
The Customer Experience Mindset Gartner found that 89% of companies believe that customer experience will be the most important element of competition in 2016, compared to only 36% in 2010. These
Three Leadership Lessons I Learned From My Mom – by Nichole Shaw
Three Leadership Lessons I Learned From My Mom - by Nichole Shaw Leadership is a funny word—not the definition itself, but the ideas that have been ingrained in our culture to come to
Why Customer Service Skills Are Especially Important in Today’s Increasingly Automated World
Why Customer Service Skills Are Especially Important in Today’s Increasingly Automated World Automation has been steadily increasing as customers expect quick and efficient service, and companies look to save on labor costs. In
Three Leadership Lessons I Learned From My Mom – by Heather Blanchard
Three Leadership Lessons I Learned From My Mom - by Heather Blanchard For my entire life, my mom has been my best friend, my number one fan, and my biggest motivator. She’s supported
Three Leadership Lessons I Learned From My Mom – by Alex Bjerk
Three Leadership Lessons I Learned From My Mom - by Alex Bjerk Throughout my entire life, my mother has always been a rock in our family for my sister and I. She has
Three Leadership Lessons I Learned From My Mom – by Joseph Gray
Three Leadership Lessons I Learned From My Mom - by Joseph Gray My mom has always been a very motivated and disciplined woman. When I was in elementary school, my mom worked from
Three Leadership Lessons I Learned From My Mom – by Joanne Samson
Three Leadership Lessons I Learned From My Mom - by Joanne Samson For over 30 years, my mom worked the graveyard shift so that she could be at home and available for my
Three Leadership Lessons I Learned From My Mom – by Taylor Scott
Three Leadership Lessons I Learned From My Mom - by Taylor Scott My mom was an elementary school teacher for 27 years. She taught Kindergarten, First, Second, and Third Grade. Depending on the
Three Leadership Lessons I Learned From My Mom – by Laura Book
Three Leadership Lessons I Learned From My Mom - by Laura Book For as long as I can remember, my mom has inspired me to be my absolute best. She did so by
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