CASE STUDY: A Culture of Customer First with BMW Challenge BMW was struggling to shift its in-dealership culture to focus on the customer experience while also relying on its brand and
CASE STUDY: Developing and Transforming Company Culture Challenge In 2017, United Airlines looked to improve its service culture and passenger experience after a series of unfortunate incidents. This included introducing new
By Kristen Enright I recently had a session with a long-time client. When I asked how work was, they didn't respond with their normal "it's great!" Instead, they told me a story about their new direct manager and their first
CASE STUDY: Executive Planning with Clear Objectives Challenge Hakkasan Group was looking to host an Executive Retreat to focus on strategy, teamwork, and leadership development and needed an expert to prepare,
CASE STUDY: Investing in High-Performing Teams with Swire Properties Challenge Swire Properties wanted to develop a leadership development program for middle and senior managers across all divisions. The programming was designed
CASE STUDY: Developing Emerging Leaders with Hospitality NZ Challenge In 2022, Hospitality New Zealand was looking for ways to help young people joining the hospitality industry to develop their careers further
CASE STUDY: Elevating Leadership Performance with EVT Hotels Challenge In 2022, SGEi was brought in to support the EVT New Zealand hotel properties in elevating their employee experience (EX) and property
In a sea of workplaces and with the workforce continuing to change and evolve drastically, many business leaders are rethinking (as they should be) their strategies and approaches to best practices in leadership. According to the U.S. Labor Department, as
When we completed our global 2022 Culture Report, our goal was to understand the behaviors and attitudes of employees surrounding their work. We surveyed hundreds of global workers on ten different factors that might impact whether they might want to
Last year, we completed a global culture survey that sought to discover what today’s workforce wants from their company – or what would send them running to a new one. We found that employees care a lot about working for
