Leadership Coaching

Cultural transformations often focus too heavily on the employees and, as a result, overlook the most important group in this process: the managers. More time, training, and socialization must be spent on ensuring the management team is comfortable and confident in its ability to lead the change process.

Shane Green and the SGEi team will provide a series of training sessions that develop an atmosphere of comfort within the management team during the transformation process while also developing habits that will allow them to lead their employees confidently.

Our Service Training Process


A comprehensive internal marketing program is designed for managers to learn how to facilitate the right conversations and stimulate thinking within their employee team. The transformation process for managers includes their delivery of a series of customized socialization tools such as videos, articles, posters, meeting starters, exercises, or games that they will deliver to the teams. The goal is to ensure that the managers are seen as the agents and leaders of the cultural change.

Additionally, SGEi provides coaches to guide the managers successfully through the change process. They are on-site delivering training sessions, offering one-on-one or small group coaching, and auditing the responsibilities of the managers in utilizing the communication materials and ensuring they are communicating correctly.

What Sets SGEi Apart?

SGEi designs and delivers customer service training programs that inspire employees to learn, grow, and take control of their personal development. SGEi also develops a series of stimulation and socialization tools (before and after training modules) to reinforce desired new habits as well as e-Learning modules to ensure the ongoing adoption of those new habits. Further, SGEi modules are accompanied by a frontline manager coaching module to ensure desired habits are ingrained correctly. Whether it’s for leadership, supervisor, sales, or customer service training, SGEi can help.

• 2018 Stevie Gold Award for Customer Service Training Team of the Year
• 2016 Stevie Award for Customer Service Product of the Year
• 2016 Stevie Award for Customer Service Training Practice of the Year


Let’s Work Together


Are you looking for custom training solutions for your company? Let us design a customer experience that is a natural extension of your corporate culture!