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Our Purpose2018-06-20T19:40:48+00:00

Our Purpose

MEMORABLE, MOTIVATING, & EFFECTIVE

9 out of 10 U.S. consumers say they will pay more for superior customer service. We assist companies in elevating the customer service and sales skills of staff and the leadership habits of managers across multiple industries.

87% of millennials say professional development or growth opportunities are very important. Most important in their development is the opportunity to work with strong coaches. We design and deliver the most dynamic learning experiences to manifest passion and empower the minds of your team. Our coaches work with frontline managers to conduct pre-training conversations and post-training coaching to ensure the effective implementation of the desired habits.

33% of employees report that uninspiring training content is a barrier to their learning. We design and deliver training programs that inspire employees to learn, grow, and take control of their personal development. Whether it’s for leadership, supervisor, sales, or customer service training, we can help.

54% of companies report a lack of leadership development and succession in place. We offer a series of learning experiences designed to equip supervisors and managers with the skills to inspire their teams to want to take care of their customers and elevate their performance.

MEET THE SGEi Team
“It has been my pleasure to work with SGEi. Since 2010, they have partnered with The Cosmopolitan in the areas of eLearning, content development, service, sales, culture and leadership content development, training and superior facilitation. I can confidently recommend SGEi as a solid and reliable consultant; true masters of their craft.”
Daniel Espino, SVP, PEOPLE, THE COSMOPOLITAN OF LAS VEGAS
“SGEi was masterful at guiding us through what our unique, company-specific customer experience should be. By truly immersing themselves in our company’s culture and values, they were able to design a customer experience that is a natural extension of our corporate culture. I think this is the key to the longevity of their impact.”
Erin Armendinger, VP OF CUSTOMER EXPERIENCE, GGP
TRUSTED BY GLOBAL BRANDS

Let’s Work Together

TELL US MORE ABOUT YOUR BUSINESS

Are you looking for custom training solutions for your company? Let us design a customer experience that is a natural extension of your corporate culture!

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