Thomas brings over 25 years of customer experience and learning & development proficiency to his role as the Vice President of CX and Brand Standards.
He guides the SGEi team in the creation of cultural programming and learning experiences worldwide and assists with the development of the company’s facilitation team. His areas of expertise, namely the development and implementation of brand culture and standards, the creation and facilitation of targeted learning and education programs, his knowledge in human resource systems, and the creation and development of operating standards, all enhance the company’s global position as a cutting-edge training and consulting group. Thomas has successfully developed standards for SGEi clients such as Park Lane NYC, PUBLIC Hotel, Baha Mar, Greektown, and Turning Stone, to name a few.
Prior to joining SGEi, Thomas was VP of Learning, Culture, and Recruitment with the Denihan Hospitality Group, where he assisted in the launch of The James and The Surrey. Thomas also helped launch W Hotels as Corporate Director of Training and Brand Standards and was the Regional Director of Culture and Engagement for Highgate Hotels in New York City, as well as holding various Human Resource management roles at The Waldorf Astoria New York and The New York Palace Hotel. Thomas earned his Bachelor of Arts in Communications from Drake University.