Customer Service Training, Workshops, & Programs

When it comes to customer service training, we offer a program called Relationships for Service Success.

Relationships for Service Success is a program consisting of a series of modules that emphasize the ideas and skills required for frontline and call center staff to develop relationships with customers, thereby increasing their advocacy and loyalty to your brand. This series focuses on understanding and improving essential skills for making first and last impressions, developing appropriate and meaningful conversations, upselling, cross-selling, and problem resolution. Additionally, it offers insight into managing the global customer and recovering from stressful customer-oriented situations.

Our Service Training Process


SGEi is committed to delivering customized content and learning experiences. To deliver the most effective and memorable training program, SGEi will review all of your current customer service training materials, marketing efforts, and brand guidelines to gain an understanding of the current training and socialization process within your organization. Once training needs are established, SGEi will work with HR and Operations teams to deliver a memorable, motivating, and effective learning experience that will enable and empower your staff to exceed your customers’ expectations.

What Sets SGEi Apart?

SGEi designs and delivers customer service training programs that inspire employees to learn, grow, and take control of their personal development. SGEi also develops a series of stimulation and socialization tools (before and after training modules) to reinforce desired new habits as well as eLearning modules to ensure the ongoing adoption of those new habits. Further, SGEi modules are accompanied by a frontline manager coaching module to ensure the desired habits are ingrained correctly. Whether it’s for leadership, supervisor, sales, or customer service training, SGEi can help.

• 2018 Stevie Gold Award for Customer Service Training Team of the Year
• 2016 Stevie Award for Customer Service Product of the Year
• 2016 Stevie Award for Customer Service Training Practice of the Year


Let’s Work Together


Are you looking for custom training solutions for your company? Let us design a customer experience that is a natural extension of your corporate culture!