Frontline Supervisor Training & Fundamentals

Proper frontline supervisor training is critical to achieving your customer service goals. Supervisors, whether new to their responsibilities or ineffective in their roles, need to be prepared for the challenges the new generation of workers will bring. The supervisor series of modules provides guidance for achieving effective communication, understanding and leading a multi-generational workforce, managing conflict, providing effective feedback, and empowering staff to perform at their best. SGEi provides training, tools, and certification to help your frontline supervisors guide your people comfortably and confidently

Our Supervisor Training Process


SGEi is committed to delivering customized content and learning experiences. To deliver the most effective and memorable frontline supervisor training program, SGEi will review all of your current supervisor training materials, marketing efforts, and brand guidelines to gain an understanding of the current training and socialization process within your organization. Once your training needs are established, SGEi will work with HR and Operations teams to deliver a memorable, motivating, and effective learning experience that will enable and empower your staff to exceed even the highest expectations.

What Sets SGEi Apart?

SGEi designs and delivers supervisor training programs that inspire employees to learn, grow, and take control of their personal development. SGEi also develops a series of stimulation and socialization tools (before and after training modules) to reinforce desired new habits as well as eLearning modules to ensure the ongoing adoption of those new habits. Further, SGEi modules are accompanied by a frontline manager coaching module to ensure the desired habits are ingrained correctly. Whether it’s for leadership, supervisor, sales, or customer service training, SGEi can help.

• 2018 Stevie Gold Award for Customer Service Training Team of the Year
Using Virtual Reality to Enhance Your Training Programs
Creating a Continuous Learning Environment


Let’s Work Together


Are you looking for custom training solutions for your company? Let us design a customer experience that is a natural extension of your corporate culture!