Frontline Supervisor Training & Fundamentals
Frontline supervisors are key to building a strong company culture and delivering the desired results. While many supervisors specialize in certain tasks, they are often an afterthought when it comes to leadership development. However, since frontline supervisors work directly with employees, they are often a source of frustration due to their inability to understand and deliver on their leadership responsibilities.
The supervisor series of modules outline how to facilitate effective communication, understand and lead a multi-generational workforce, manage conflict, provide effective feedback, and empower staff to perform their best. SGEi provides training, tools, and certification to help your frontline supervisors guide your people comfortably and confidently.
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MEMORABLE, MOTIVATING, & EFFECTIVE
What Sets SGEi Apart?
“SGEi offers a clear and concise roadmap for business leaders to design and deliver an employee experience that educates and engages people to strive to deliver exceptional performance.”
– John Gengarella, CEO Netpulse
TRUSTED BY GLOBAL BRANDS
We believe your employees define the customer experience through their attitude, actions, and abilities. SGEi offers a variety of service, sales, and customized learning experiences, either in the classroom, online, or through videos that will inspire your employees to not only want to deliver a better customer interaction but also satisfy the development needs.
“SGEi was masterful at guiding us through not only customer experience training, but more importantly, starting from the beginning and defining what our unique, company-specific customer experience should be. By truly immersing themselves in our company’s culture and values, they were able to design a customer experience that is a natural extension of our corporate culture. I think this is the key to the longevity of their impact.”
Erin Armendinger, VP of Customer Experience, GGP