SGEi is a catalyst to help customer-focused organizations develop a culture that attracts the right people, retains their top talent longer, and where employees perform their best and wow customers.
“SGEi was masterful at guiding us through not only customer experience training but, more importantly, starting from the beginning and defining what our unique, company-specific customer experience should be. By truly immersing themselves in our company’s culture and values, they were able to design a customer experience that is a natural extension of our corporate culture. I think this is the key to the longevity of their impact.”
Erin Armendinger, VP of customer experience, GGP
Culture
Transform your current culture into one that is high-performing and attracts, engages, and retains the right people who will wow your customers.
“SGEi did an amazing job not only capturing the personality and uniqueness of our brand but truly bringing it to life with our staff. The SGEi team was able to formalize our culture and then design a series of corresponding learning experiences and tools to socialize and energize our staff and elevate their service skills. The SGEi trainers are dynamic, engaging, organized, and dedicated. I would not hesitate in recommending them to any organization serious about its brand identity and positively developing and growing its culture.”
Corey Jenkins, managing partner, Hexx
Leadership
Give your managers the leadership skills they need to inspire your employees’ hearts and minds so they want to wow your customers and perform their best.
“We had the pleasure of having SGEi facilitate leadership workshops for Ian Schrager’s PUBLIC Hotels. Their team was dynamic, inspirational, motivating, interactive, and their message to the leadership team set us up for tremendous success.”
Tim Kirkpatrick, director of people and culture, PUBLIC Hotels
Training Solutions
Purchase customized or off-the-shelf live or online training solutions to elevate your employee and manager skills for better performance and improved customer experiences used by the best customer experience companies in the world.
“SGEi is the most professional training company that we have ever used. The SGEi trainers were masterful. From one-on-ones to our executive retreat to very large classroom settings, the talented SGEi trainers were able to clearly energize every team member. They are the clear choice to move your organization in a positive direction.”
Yulia Bogdanova, director of HR, Savoy Resort & Spa
Customer Experience (CX)
Get proven-successful consulting, coaching, and training to elevate customer satisfaction scores, drive sales, and improve bottom-line results.
“SGEi has been an outstanding partner and facilitator of our Customer First program. Their trainers are some of the best in the business and have helped us improve our results and customer experience over the years.”
Jacqueline Jasionowski, customer experience sales manager, BMW of North America
“SGEi offers a clear and concise roadmap for business leaders to design and deliver an employee experience that educates and engages people to strive to deliver exceptional service and performance.”
John Gengarella, CEO, Netpulse