Call Center Training Programs
SGEi’s Call Center Training Program focuses on the development and utilization of skills that call center associates can use to create a feeling of being known and a sense of a relationship with your customers. The program utilizes skills from our relationship series to provide telephone etiquette, sales, and service training. To enhance the call center training, SGEi offers a frontline manager coaching module to fine-tune and elevate the feedback and communication skills of your frontline leaders.
Our Call Center Training Process
MEMORABLE, MOTIVATING, & EFFECTIVE
SGEi is committed to delivering customized content and learning experiences. To deliver the most effective and memorable training program, SGEi will review all of your current training materials, marketing efforts, and brand guidelines to gain an understanding of the current training and socialization process within your organization. Once training needs are established, SGEi will work with your HR and operations teams to deliver a learning experience that will enable and empower your staff to exceed your customers’ expectations and your sales and service goals.
What Sets SGEi Apart?
SGEi designs and delivers customer service training programs that inspire employees to learn, grow, and take control of their personal development. SGEi also develops a series of stimulation and socialization tools (before and after training modules) to reinforce desired new habits as well as e-Learning modules to ensure the ongoing adoption of those new habits. Further, SGEi modules are accompanied by a frontline manager coaching module to ensure desired habits are ingrained correctly. Whether it’s for leadership, supervisor, sales, or customer service training, SGEi can help.
• 2018 Stevie Gold Award for Customer Service Training Team of the Year
• 2016 Stevie Award for Customer Service Product of the Year
• 2016 Stevie Award for Customer Service Training Practice of the Year