Employee Mindset & Habits

Change is a natural and forever occurring phenomenon, and it only seems to be happening faster. While most people dislike change, it is more the fear of the unknown that scares people than the actual change itself. It is important to be transparent and comprehensive in the communication process. Transparent communication is essential for employees to avoid the fear of the unknown and disallow empowering those who enjoy the chance to disrupt and distract their fellow employees through rumors and suggestions.

Simultaneous to leading change, there must be a process by which new attitudes and habits are developed amongst the employee group so that they can successfully deliver on the brand promise and customers’ expectations.

Our Coaching Process


By coaching the executive and management teams, Founder and President Shane Green and his team will alleviate the normal stresses and misunderstandings many employees feel when undergoing a transformation. They will develop a series of fun, interactive learning experiences that will be the stimulus for improved customer service and allow the management teams to focus on their coaching roles. Beyond the normal customer service training programs, SGEi offers important learning experiences for the modern employee. Time and stress management, understanding the global customer, sales effectiveness, and the importance of developing good sleep habits, are training components that transcend the workplace and impact personal wellbeing.

What Sets SGEi Apart?

SGEi designs and delivers customer service training programs that inspire employees to learn, grow, and take control of their personal development. SGEi also develops a series of stimulation and socialization tools (before and after training modules) to reinforce desired new habits as well as e-Learning modules to ensure the ongoing adoption of those new habits. Further, SGEi modules are accompanied by a frontline manager coaching module to ensure desired habits are ingrained correctly. Whether it’s for leadership, supervisor, sales, or customer service training, SGEi can help.

• 2018 Stevie Gold Award for Customer Service Training Team of the Year
• 2016 Stevie Award for Customer Service Product of the Year
• 2016 Stevie Award for Customer Service Training Practice of the Year


Let’s Work Together


Are you looking for custom training solutions for your company? Let us design a customer experience that is a natural extension of your corporate culture!