SGEi can support the hotel opening and brand launch of a hotel by offering a series of services, tools, training modules, and people to ensure the employee experience delivers the desired guest experience. SGEi can also support the brand by helping with brand standards and operating procedures, writing and designing them on-brand and in an easily digestible format for employee consumption during the opening process.
Our Training Process
MEMORABLE, MOTIVATING, & EFFECTIVE
Once employees start at their respective departments, new hires often do not receive the training, insight, or support needed to be successful in their positions. Our team defines the training curriculum by position to guarantee that every team member has an opportunity to succeed. We develop onboarding schedules, testing, and feedback surveys to ensure your newly energized staff can deliver great experiences for your customers.
What Sets SGEi Apart?
SGEi designs and delivers customer service training programs that inspire employees to learn, grow, and take control of their personal development. SGEi also develops a series of stimulation and socialization tools (before and after training modules) to reinforce desired new habits as well as eLearning modules to ensure the ongoing adoption of those new habits. Further, SGEi modules are accompanied by a frontline manager coaching module to ensure the desired habits are ingrained correctly. Whether it’s for leadership, supervisor, sales, or customer service training, SGEi can help.
• 2018 Stevie Gold Award for Customer Service Training Team of the Year
• 2016 Stevie Award for Customer Service Product of the Year
• 2016 Stevie Award for Customer Service Training Practice of the Year