Leadership

The Art of inspiring your people to “Want”
Leadership makes people want to do what they want them to do. It is the presence of leadership; a manager’s ability to inspire their people to care and want to deliver excellence that will ultimately define the quality of a customers’ experience. Leadership goes beyond the day-to-day management responsibilities of staffing and organizing. Great leadership is about empowering and enabling staff to create stories worth telling and heartfelt connections that customers want to revisit.

Corporate & Executive Leadership Training

The Leadership series focuses on skills and insights that make middle managers confident in their daily priorities to engage with teams, collaborate with a younger, empowered workforce and rediscover the significant potential within their people when great leadership is delivered.

SGEi was masterful at guiding us through what our unique, company-specific customer experience should be. By truly immersing themselves in our company’s culture and values, they were able to design a customer experience that is a natural extension of our corporate culture. Their leadership training then ensured that culture was implemented into our frontline teams correctly.  I think this is the key to the longevity of their impact.

Erin Armendinger | VP of Customer Experience, GGP

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