We are the training and communications partner for a myriad of the worlds most recognized service orientated brands.
We specialize in changing the mindset and elevating the habits of your frontline staff, supervisors, and managers.
Training is not successful in developing attitudes and behaviors when delivered as an isolated event. We design and deliver learning experiences supported by marketing, coaching, and communications that inspire people to improve themselves and be their best.
Our award-winning training programs (deliverable in both classroom and online formats), workshops, and consulting services across multiple industries improve your customer experience, employee performance, and your company’s bottom line.
Founded by world-renowned speaker, author, and television personality Shane Green, SGEi has established itself as an international leader in service, sales, and management training. Combined, our team has over 150 years of consulting experience with leading brands in hospitality, automotive, sports, entertainment, retail, healthcare, and financial services.
Relationships for Service Success is a series of modules that emphasize ideas and skills required for frontline and call center staff to develop relationships with customers as well as increase their advocacy and loyalty to your brand.Learn More
The Relationships for Sales Success series of modules emphasize how to effectively present and sell your products and services.Learn More
Proper frontline supervisor training is critical to achieve your customer service goals. Supervisors, whether new to their responsibilities or ineffective in their roles, need to be prepared for challenges of the new generation of workers.Learn More
Leadership makes people want to do what they want them to do. It is the presence of leadership; a managers ability to inspire their people to care and want to deliver excellence that will ultimately define the quality of a customers’ experience.Learn More
SGEi specializes in executive development. From retreats to executive coaching, our customized programs provide learning intensive experiences that engage your managers on a personal and professional level as well as leave them energized to perform their best.Learn More