3 Tips for Fostering Customer Relationships and Increasing Sales Today’s modern economy is increasingly competitive with companies in all industries fighting to attract and retain customers. So what can companies do to
The Customer Experience Mindset Gartner found that 89% of companies believe that customer experience will be the most important element of competition in 2016, compared to only 36% in 2010. These
Why Customer Service Skills Are Especially Important in Today’s Increasingly Automated World Automation has been steadily increasing as customers expect quick and efficient service, and companies look to save on labor costs.
Why You Must Create a Relationship with the Customer Are you establishing great customer relationships? If not, you could be missing out. Products today are so similar that it’s often difficult
Defining Your Customer Experience in 2016 It’s already the end of February, and almost two full months into 2016! An important question as we head into the last month of quarter one
Your Four Customer Experience Priorities According to a 2014 Gartner survey, 89% of businesses will compete mainly on customer experience by 2016 versus 36% four years ago. So it would seem that
What's Love Got to Do With It? How to Win Customers The other day I walked by a store that had recently opened in my neighborhood and there was a sign in
7 Deadly Sins of a Social Media Customer Experience We’ve all heard of the classic seven deadly sins from Christian ethics, and mused over the movie Seven, but few of us have
Exceptional Customer Experience = Brand + Culture Creating an exceptional customer experience is an extremely powerful tool. The experience you create for your guests influences their emotional connection to your brand, the
Moments, Emotions & Expectations: How They Create the Perfect Customer Experience When considering how to improve your customer’s experience, you have to focus on your place or environment, processes, and your people.