Discover Culture & Learning Opportunities with SGE's Q3 Newsletter Congratulations to our two SHRM $1,000 prize winners! ** The Customer Experience Mindset -------------------------- 89% of companies believe customer experience will be the
The Reality of Employee Motivation Decades of research have brought attention to extrinsic motivation, or the carrot and stick model. We know if/then rewards will work for simple tasks when validation is
Lessons Learned at Walt Disney World Disney parks and resorts have set the stage for a global shift in customer experience. The reason why so many brands imitate their offerings and training
For the past three years we have worked extensively in automotive dealerships, training staff on customer service skills, and coaching management teams on how to deliver better customer experiences. We are always talking to dealership owners and managers about how
Lessons Learned at W Hotels A paradigm-shifting trendsetter for the hospitality industry, W Hotels was the first brand to set the tone for modern luxury customer experiences in the hotel space. From
Hiring for Cultural Fit If you read my blog last month, you may have taken a moment to consider your company culture: what did you find out about it? More importantly, what
The Reality of Employee Engagement The Reality of Employee Engagement According to Deloitte’s 2014 Global Human Capital Trends research, 78% of business leaders rate employee engagement as an issue that is
Build Your Startup Like a Cultural Architect SGEi is a company that is engaged by Fortune 500s to refresh and redefine the business culture in order to positively influence their employee and
Can You Define Your Culture? Because It Defines You I was recently conducting a training session for a group of senior leaders, and we were on the topic of their company culture
Lessons Learned at The Ritz-Carlton Like many of my peers, partners, and friends who have been fortunate enough to be a part of The Ritz-Carlton Hotel Company, I often find myself referring
