The Training Series: Developing a Learning Organization At SGEi, we specialize in creating cultures that foster learning and development. We deliver training experiences to establish a learning organization for each of our
7 Deadly Sins of a Social Media Customer Experience We’ve all heard of the classic seven deadly sins from Christian ethics, and mused over the movie Seven, but few of us have
SGEi November Newsletter Learn about HR initiatives for cultural development and training. ** Hiring for Culture Fit ------------------------------------------------------------ Consider your company culture: what do you know about it? More importantly, what do
Exceptional Customer Experience = Brand + Culture Creating an exceptional customer experience is an extremely powerful tool. The experience you create for your guests influences their emotional connection to your brand, the
How to Develop Your Cultural Architecture There are two key elements to defining your culture; the values a person believes in and the behaviors a person should demonstrate. To define your culture
Something Old Is New, Again Recently a client asked if we could conduct a three-hour training module in one hour or less. The client didn’t want to take their employees off the
The Reality of Employee Development To conclude my three part series that included the Reality of Employee Engagement and the Reality of Employee Motivation, I will share one more theory from the positive
Moments, Emotions & Expectations: How They Create the Perfect Customer Experience When considering how to improve your customer’s experience, you have to focus on your place or environment, processes, and your people.
The New Luxury: What Guests Want and Hotels Need to Deliver What is luxury? When I worked for The Ritz-Carlton Hotel Company, it was about perfectly scripted interactions, an unwavering focus on
The Good, the Bad, and the Ugly Customer Experiences in Wedding Preparations Planning a wedding has uncovered some interesting learning points in terms of customer experience. As I get ready to head
