Case Study: Custom Service Training Programs According to recent research from Gallup, now more than ever, organizations need to change to respond to the needs of the modern workforce. Modern workers want
Case Study: Managing a Unionized Workforce In the U.S. today, more than 1 in 10 workers are members of a labor union. While this number has dropped significantly since the 1980s, labor
Case Study: Preparing for an Opening Last year, we were delighted to have the opportunity to work with Baha Mar, a one-of-a-kind 3,500-room luxury resort in the Bahamas, as they prepared for
Case Study: Upselling in a Retail Environment Is your team leaving money on the table? In the past, SGEi has helped clients to increase revenue by improving their upsell programs. Read this
Master Your Social Media Customer Experience Customer relationships are a two-way street that cannot be dictated by brands, anymore. Just ten years ago Mad Men type campaign managers could carefully craft
