CASE STUDY: A Culture of Customer First with BMW Challenge BMW was struggling to shift its in-dealership culture to focus on the customer experience while also relying on its brand and
CASE STUDY: Developing and Transforming Company Culture Challenge In 2017, United Airlines found themselves at the center of a controversy as they dragged a passenger, Dr. Dao, off a flight in
CASE STUDY: Executive Planning with Clear Objectives Challenge Hakkasan Group was looking to host an Executive Retreat to focus on strategy, teamwork, and leadership development and needed an expert to prepare,
CASE STUDY: Investing in High-Performing Teams with Swire Properties Challenge Swire Properties wanted to develop a leadership development program for middle and senior managers across all divisions. The programming was designed
CASE STUDY: Developing Emerging Leaders with Hospitality NZ Challenge In 2022, Hospitality New Zealand was looking for ways to help young people joining the hospitality industry to develop their careers further
CASE STUDY: Elevating Leadership Performance with EVT Hotels Challenge In 2022, SGEi was brought in to support the EVT New Zealand hotel properties in elevating their employee experience (EX) and property
CASE STUDY: A Recruiting and Onboarding Partnership Challenge An established hospitality group would be launching a new brand in New York City, one of the most competitive markets in the world.
CASE STUDY: Designing Training for a Competitive Service Advantage The intersection of luxury, hospitality, and a new direction for a major retail management company Challenge A major, international retail mall management
CASE STUDY: Sales and Service Training for Inspiration and Success In today’s highly competitive world, companies must ensure they are as focused on service as they are on their products. Often
Case Study: Creating an Effective Brand Orientation Everyone knows the value of a first impression. First impressions are everything – and often, they teach us all we need or want to know
